Privacy Policy

Cleaner Fulham Privacy Policy

This Privacy Policy explains how Cleaner Fulham collects, uses, stores and protects personal data about customers in the Fulham area, and how we comply with the United Kingdom General Data Protection Regulation and the Data Protection Act. It also explains the rights you have in relation to your personal data. This Privacy Policy applies to all Cleaner Fulham customers and prospective customers located in our service area.

Who we are and scope of this policy

Cleaner Fulham is a local cleaning service provider operating within the Fulham area. In relation to the personal data we collect from or about you, Cleaner Fulham acts as the data controller. This Privacy Policy covers all personal data processed in the context of providing residential or commercial cleaning services, responding to enquiries, and running our business operations.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details such as your full name, postal address, billing address, service property address, and any other address details you provide for the purpose of delivering our services.

Communication details such as contact preferences and records of communications with you, including information you give us when you contact us to request a quote, make a booking, change a booking, send feedback or make a complaint.

Service and booking information such as details about the property to be cleaned, preferred cleaning times, access instructions, cleaning specifications, frequency of service, and any notes you provide about your requirements.

Payment and transaction information such as payment status, amounts paid, refunds, and transaction history. Where we use third party payment processors, we do not receive or store full payment card details, but we may receive limited information about the payment method and outcome of the transaction.

Technical and usage information where you interact with our online services, which may include information such as the pages you view and the date and time of your visits. This information is used to help us improve our services and manage our website.

How we collect your personal data

We collect personal data directly from you when you contact us to request information or a quote, when you make a booking, when you enter into a contract for cleaning services, when you communicate with us by any channel, and when you provide feedback or respond to surveys.

We may also receive personal data about you from third parties where this is necessary for the performance of our contract with you or where you have authorised another person to act on your behalf, such as a property manager or landlord providing contact details for arranging cleaning services.

Purposes and lawful bases for processing

We process your personal data for specific purposes and only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide quotations and respond to enquiries. We use your contact and service information to respond to requests for information or quotes. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interest in responding to potential customers.

To perform our contract with you. We use your identification, contact, service and booking details to schedule and deliver cleaning services, manage your bookings, and communicate with you about your services. The lawful basis is the performance of a contract.

To process payments and manage accounts. We use your payment and transaction information to take payment for services, manage invoices, process refunds, and keep accounting records. The lawful basis is the performance of a contract and our legal obligations in relation to financial and tax records.

To manage customer relationships. We use your contact details and communication history to handle queries, feedback and complaints, and to improve our services. The lawful basis is our legitimate interest in managing and improving our business and services.

To send service-related communications. We may use your contact details to send information relevant to your bookings, such as reminders, changes to services, or important notices about our terms. The lawful basis is the performance of a contract and our legitimate interest in keeping customers informed.

To send marketing communications. Where permitted by law, we may use your contact details to send you information about our services or offers. The lawful basis is your consent, or our legitimate interest where you are an existing customer and the communication relates to similar services. You can object to or opt out of marketing at any time.

To comply with legal obligations and protect our rights. We may process personal data to comply with regulations, to respond to lawful requests from authorities, or to establish, exercise or defend legal claims. The lawful basis is our legal obligations and our legitimate interests.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors. We use third party providers to support the operation of our business, such as payment processors, accounting or bookkeeping services, information technology and system support, and customer management tools. These providers act as data processors on our behalf and may only process your personal data in accordance with our instructions and for the purposes we specify.

Professional advisers. We may share personal data with professional advisers, such as legal or financial consultants, where this is necessary to obtain advice or to protect our rights.

Authorities and legal disclosures. We may disclose personal data if required by law, regulation or court order, or where necessary to protect the safety of individuals or to prevent fraud or other unlawful activity.

Where processors are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with applicable data protection law.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes or enforce our agreements.

Customer and contract data is generally kept for the duration of your relationship with us and for a period after that relationship ends, typically up to six years, to comply with legal obligations and to establish, exercise or defend legal claims.

Financial and transaction records are retained for the periods required by tax and accounting laws.

Enquiry data relating to prospective customers who do not proceed may be kept for a limited period in line with our legitimate interests in managing and reviewing enquiries and marketing activities.

Where we rely on your consent as a lawful basis, we will retain your data until you withdraw your consent or until it is no longer needed for the purpose for which consent was given, whichever occurs first.

How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, and restricting personal data access to staff and processors who need it for the purposes described in this Privacy Policy.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to Cleaner Fulham customers and prospective customers in our service area, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct inaccurate personal data about you and to complete incomplete data.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to your data being used for direct marketing.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you have the right to request that we provide you with a copy of your personal data in a commonly used, machine readable format, or to request that we transmit that data to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.

Children's data

Our services are not directed at children, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. When we make changes, we will update the date of the policy and ensure that the latest version is made available to customers. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.