Privacy Policy - Cleaner Fulham

Effective Date: This Privacy Policy applies to all Cleaner Fulham customers in the area and explains how personal data is collected, used, stored, shared, and protected in accordance with the UK GDPR and the Data Protection Act 2018.

1. Introduction

Cleaner Fulham is committed to respecting your privacy and handling your personal information in a lawful, fair, and transparent manner. This Privacy Policy explains what data we collect, why we collect it, the lawful basis we rely on, how long we keep it, who may process it on our behalf, and what rights you have over your information.

We only process personal data where it is necessary for our business operations, for the delivery of cleaning services, for legal compliance, or where you have given consent. We aim to keep data collection to the minimum needed to provide a reliable and professional service.

2. Data We Collect

We may collect and process the following types of personal data:

• Identity information: your name and title.
• Contact details: address, phone number, and email address.
• Service information: details of the cleaning services requested, service preferences, access instructions, and property notes.
• Billing information: payment status, invoice details, and transaction records.
• Communication records: messages, complaints, feedback, and service-related correspondence.
• Technical information: limited information such as device or browser data if you contact us electronically, where relevant to security or service performance.

We do not intentionally collect special category data unless you choose to provide it and it is necessary for a specific service request. If such information is shared with us, we will only process it where permitted by law and only for the relevant purpose.

3. How We Use Your Data

Cleaner Fulham uses personal data for the following purposes:

• to provide and manage cleaning services;
• to arrange appointments and service visits;
• to communicate with customers about bookings, changes, and service updates;
• to issue invoices and manage payments;
• to handle queries, complaints, and customer support;
• to maintain records for internal administration and service quality;
• to comply with legal, tax, accounting, and regulatory obligations;
• to protect our business, staff, and customers from fraud, misuse, or abuse of services.

We do not sell personal data. We also do not use your data for unrelated purposes without a lawful basis.

4. Lawful Basis for Processing

Under data protection law, we must identify a lawful basis before processing personal data. Depending on the situation, Cleaner Fulham may rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging cleaning services, confirming bookings, delivering the service, and managing payment arrangements.

Legal Obligation

We may process and retain certain information where required to comply with legal duties, such as accounting, tax, insurance, or record-keeping obligations.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include maintaining service records, improving service delivery, preventing misuse, and handling customer communications.

Consent

In limited cases, we may rely on your consent, for example for specific optional communications or for processing information you voluntarily provide that is not required for the service. Where consent is used, you may withdraw it at any time.

5. Data Sharing and Processors

We may share personal data only when necessary and only with trusted third parties who act as data processors or, in some cases, independent controllers. These third parties are required to protect your data and use it only for specified purposes.

Examples of processors may include:

• Payment processors: used to manage card or electronic payments securely.
• IT and cloud service providers: used for secure storage, email, scheduling, and operational systems.
• Accounting providers: used to manage invoices, bookkeeping, and tax-related records.
• Customer support tools: used to organise communications and service requests.

We may also disclose data if required by law, court order, legal process, or to protect our rights, employees, customers, or property. Where possible and lawful, we will ensure appropriate safeguards are in place before any transfer or disclosure.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods vary depending on the type of information and the reason it was collected.

• Service and customer records: retained for the duration of the customer relationship and for a reasonable period afterwards.
• Billing and tax records: retained for the period required by law.
• Communication records: retained as needed to respond to queries, resolve disputes, and maintain accurate service history.
• Consent-based information: retained until consent is withdrawn or the information is no longer needed.

When data is no longer needed, we will delete it securely or anonymise it so it can no longer identify you.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited access to customer information on a need-to-know basis.

Although we work to protect your data, no system can be guaranteed completely secure. If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will take the steps required by law, which may include notifying the relevant authorities and affected individuals.

8. Your Rights

Under data protection law, you have several rights regarding your personal information. These include:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: in certain circumstances, you may request deletion of your data.
• Right to restriction: you may ask us to limit the way we use your data in certain cases.
• Right to object: you may object to processing based on legitimate interests or direct marketing.
• Right to data portability: you may request a copy of certain data in a structured, commonly used format.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

These rights are not absolute. In some situations, legal obligations or legitimate business needs may allow us to retain or continue processing data. We will always assess requests carefully and respond in line with applicable law.

9. Children’s Data

Cleaner Fulham services are intended for adult customers and property holders. We do not knowingly collect personal data from children except where it is incidentally provided by an adult customer and only where relevant to service delivery. If we learn that we have collected data from a child without appropriate authorisation, we will take appropriate steps to delete it.

10. International Transfers

Where any processors or systems used by us store or access data outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include adequacy decisions, standard contractual clauses, or equivalent legal mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, service practices, or operational needs. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review the policy periodically to remain informed about how their data is used.

12. Summary of Our Commitment

Cleaner Fulham processes personal data responsibly, proportionately, and in accordance with applicable privacy laws. We collect only the information needed to deliver our services, rely on clear lawful bases, limit retention to what is necessary, and work with trusted processors under appropriate safeguards. Customers in the area may exercise their rights at any time, and we will handle all requests with care and respect.

By using Cleaner Fulham services, you acknowledge that this Privacy Policy applies to all Cleaner Fulham customers in the area.