Cleaner Fulham Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Fulham provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming a quotation, or allowing access to a property for a cleaning appointment, the customer agrees to be bound by these terms. Please read them carefully before proceeding with any arrangement. These terms are designed to make the service clear, fair, and easy to understand, while protecting the rights of both the customer and the service provider.

In these terms, references to we, us, and our mean the cleaning service operating under the Cleaner Fulham name. References to you and your mean the customer, tenant, landlord, occupier, business client, or any authorised representative who requests the service. These terms apply to all standard cleaning appointments, one-off cleans, recurring visits, specialist cleaning tasks where agreed in advance, and any related administrative or operational matters.

The scope of service will depend on the booking type, the condition of the premises, the time allocated, and any special instructions accepted by us in writing or by electronic message. Unless expressly agreed otherwise, we provide cleaning labour and ordinary cleaning equipment suitable for routine tasks. We do not guarantee the removal of all stains, marks, odours, or damage where such issues are caused by age, wear, manufacturing defects, poor maintenance, or materials that cannot be safely treated.

Booking Process

Bookings may be made through an agreed booking method, including telephone, email, message, online request, or direct arrangement with our team. A booking is only confirmed once we have accepted the job, assigned a date or time window, and, where applicable, received any required deposit or prepayment. Any quotation provided before inspection is based on the information supplied by you and may be revised if the actual service conditions differ materially from those described at the time of booking.

When placing a booking for Fulham cleaning services, you must provide accurate and complete information about the property, access arrangements, parking or loading restrictions where relevant, the size of the area to be cleaned, the type of cleaning required, and any known hazards. You must also tell us if the property contains fragile items, restricted areas, alarm systems, pets, or surfaces requiring special care. We rely on the information you provide, and incorrect details may affect the time required, the final price, or our ability to complete the service safely.

We reserve the right to refuse, reschedule, or cancel a booking where the information provided is incomplete, misleading, or unsuitable for the safe delivery of the service. If our team arrives and cannot gain safe access, or if the property condition differs substantially from the details supplied, the appointment may be treated as cancelled by the customer and cancellation charges may apply. Any request to change the date, duration, or type of service should be made as early as possible, and we will do our best to accommodate reasonable amendments subject to availability.

Payments

Unless otherwise agreed, payment is due in full on completion of the service or in advance for services that require prepayment. We may request a deposit to secure certain bookings, especially for larger appointments, repeat schedules, or specialist work. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate or quotation is based on the information available at the time and may change if the scope of work changes, additional labour is required, or unexpected conditions are discovered during the service.

For Cleaner Fulham services, payment methods may include bank transfer, card payment, direct debit, or another method confirmed at the time of booking. If an invoice is issued, it must be paid by the due date shown on the invoice. Late payment may result in the suspension of future appointments, administrative charges where permitted by law, or recovery action for outstanding sums. You are responsible for ensuring that payment details are correct and that funds are available when payment is due.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. For standard appointments, we ask that changes are made as early as possible so that the slot can be offered to another customer. If you cancel at short notice, fail to provide access, or are absent at the agreed time, we may charge a cancellation fee to cover lost time, travel, and scheduling costs. The amount of any charge will be reasonable and proportionate to the circumstances and to any costs already incurred.

Where the service is part of a recurring arrangement, repeated short-notice cancellations or persistent access problems may result in the schedule being suspended or terminated. If we must cancel or reschedule, we will use reasonable efforts to provide as much notice as possible and to offer an alternative appointment. We are not responsible for delays caused by events outside our control, including severe weather, transport disruption, industrial action, utility failures, or emergencies affecting staff or premises.

Service Standards and Customer Responsibilities

You must ensure that the property is reasonably prepared for cleaning and that access is available at the agreed time. This includes ensuring that keys, codes, fobs, parking permissions, or other access arrangements are arranged in advance. You should secure cash, documents, jewellery, passports, and other valuables before the appointment begins. We are not responsible for items that are left unsecured, concealed, or not declared where their presence could affect the cleaning work or increase the risk of loss.

The customer is responsible for advising us of any health and safety concerns, including slippery floors, defective fixtures, exposed wiring, unstable furniture, pest infestations, or surfaces that may be hazardous to clean. If a task appears unsafe, illegal, or likely to cause damage, we may decline to proceed. Where a service requires the use of customer-supplied products or equipment, you are responsible for their suitability, safety, and condition unless we have expressly agreed to use them.

We aim to deliver a professional cleaning service in Fulham with reasonable care and skill. However, cleaning outcomes can vary depending on materials, prior maintenance, staining, wear, humidity, and other environmental factors. Any time estimate or task list is indicative only unless we have expressly agreed a fixed and clearly defined scope. The completion of certain tasks may also depend on whether sufficient time remains within the booked appointment.

Liability

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Subject to that, we shall not be liable for indirect, consequential, or purely economic losses arising from the service, except where such losses are caused by our proven negligence or breach of contract. Our total liability for any claim arising out of a particular booking shall not exceed the amount paid for that booking, except where the law requires otherwise.

We will take reasonable care when carrying out Cleaner Fulham cleaning work, but we are not responsible for pre-existing damage, hidden defects, weak fittings, faulty fixtures, deteriorated surfaces, or items that are already in poor condition. This includes damage caused by items not suitable for cleaning, by misuse of products, or by instructions provided by you that later prove unsuitable. If you believe damage has occurred during a visit, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery so that we can investigate.

Any claim for loss or damage must be supported by clear evidence and sufficient details to allow us to assess the matter fairly. You must keep affected items available for inspection where practicable and must take reasonable steps to minimise further loss. We are not liable for loss of business, missed appointments, loss of profits, or interruption to trade unless required by law or unless such liability cannot validly be excluded. Nothing in these terms affects your statutory rights as a consumer.

Waste Regulations and Disposal

Any waste removed during a cleaning appointment must be dealt with in accordance with applicable UK waste laws, environmental rules, and local disposal requirements. Unless expressly agreed otherwise, our service does not include the removal of large volumes of waste, hazardous materials, clinical waste, electrical waste, construction debris, or items requiring specialist handling. If waste collection or disposal forms part of the job, it must be agreed in advance and may be subject to additional charges.

You must not request disposal of prohibited materials unless we have confirmed in writing that we are licensed, equipped, and willing to handle them lawfully. Prohibited or controlled waste may include chemicals, solvents, sharps, asbestos-related materials, bodily fluids, biohazards, heavy rubble, paint tins containing liquid residue, and items subject to special regulatory controls. If such materials are discovered during the service, we may stop the work, seek further instructions, or arrange for appropriate handling at your cost where lawful and necessary.

If we remove waste from your premises as part of an agreed service, you confirm that you have the authority to authorise its disposal and that the waste is not unlawfully deposited. You agree not to require us to breach any environmental, transport, or disposal obligation. We may refuse to collect any item that creates an unacceptable health, safety, or compliance risk. Any charges for lawful disposal, skips, extra labour, or protective equipment may be added to the final invoice if these requirements were not included in the original quotation.

Complaints, Delays, and Force Majeure

If you are dissatisfied with any aspect of the service, you should tell us promptly so that we can review the issue and, where appropriate, put matters right. We may offer a re-clean, partial refund, or another reasonable remedy depending on the circumstances and the nature of the concern. No complaint will be considered valid if the issue arose from instructions not followed by the customer, access limitations, unsuitable conditions, or matters outside our reasonable control.

We are not liable for failure or delay in performing our obligations where the delay or failure is caused by an event beyond our reasonable control. Such events may include fire, flood, storm, epidemic, public authority action, power failure, disruption to suppliers, road closure, accident, or labour dispute. If a force majeure event continues for a prolonged period, either party may be entitled to suspend or terminate the affected booking on reasonable notice.

Data, Privacy, and Property Access

We only use personal data in connection with booking administration, service delivery, accounting, record keeping, and lawful business operations. We will handle information in accordance with applicable UK data protection laws. Access information such as door codes, keys, and alarm details will be treated confidentially and used only for the purposes of completing the booked service. You are responsible for ensuring that any access method supplied to us is lawful and authorised.

Any keys or access devices entrusted to us remain your property unless otherwise agreed. We will take reasonable care to safeguard them, but we are not responsible for loss caused by events beyond our control where we have acted with reasonable care. You should notify us promptly if access details change, if alarm systems are reconfigured, or if the property is occupied by vulnerable persons or requires special security arrangements. Where a third party provides access on your behalf, you remain responsible for ensuring that they are properly authorised.

General Terms

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. We may update these terms from time to time to reflect operational, legal, or commercial changes, and the version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing.

These terms, together with the accepted booking details and any written quotation or service agreement, form the entire agreement between you and us regarding the relevant appointment or schedule. Any variation must be agreed in writing or by a clear electronic record. You may not assign your rights under these terms without our prior consent, but we may assign or transfer our rights and obligations where this does not materially affect your service rights.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute, claim, or matter arising from or connected with these terms, the booking process, the payment of fees, the performance of the service, or any alleged breach shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject always to any mandatory consumer protections that apply under UK law.

By booking with Cleaner Fulham, you confirm that you have read, understood, and agreed to these terms. If you are booking on behalf of another person or organisation, you confirm that you have authority to accept these terms for them. If you do not agree with any part of this document, you should not proceed with the booking or permit the service to begin.